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Disclaimer
Can I cancel my order?
Upon successful order and payment, our e-commerce system automatically sends out these email notifications:
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First email confirming order with Order #
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Second email confirming successful transaction from the payment gateway system.
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Third email notification with tracking details is sent on pick-up day.
Please check your INBOX or SPAM/PROMOTIONS folder for these emails. Regrettably, once an order is placed, it cannot be cancelled. We advise you to review your order carefully before confirming your purchase.
Can I return purchased items?
Due to hygiene reasons and the nature of our products, all items once purchased and delivered are non-refundable and non-exchangeable. Only faulty items can be considered for exchange. We advise you to review your order carefully before confirming your purchase.
Can I exchange an item if it's been delivered faulty?
Yes, only faulty items upon delivery can be considered for exchange:
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Please contact us via our Contact Us page if you find any faulty products among delivered items within 1 - 2 days of receiving your parcel.
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Be sure to include your order number, product details and a photo of the item in question in your query.
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Please do not discard the faulty product as it will be collected by one of our couriers.
At gentlegulp., we understand the importance of securing and protecting all information collected through our website. We assure you that all data transferred will be done securely, stored safely, and will never be disclosed to third parties.
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While shopping on our website, cookies will be stored on your computer. These cookies are used to generate various statistics about the use of our website, but rest assured, your identity will always remain anonymous when shopping with us.
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If you have any questions, please feel free to Contact Us. We'll respond as soon as possible.
The information provided on this website is compiled from published sources and is intended solely as a guide. While every effort has been made to ensure the information is correct and up-to-date, gentlegulp. cannot guarantee the accuracy of all information presented and accepts no liability for any omissions or errors.
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Customers should always verify the suitability of a product for their specific needs. gentlegulp. accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.